Waah! I just finished reading “The Power of Six Sigma” by Subir Chowdhury.
The core philosophy of the book is “PUT YOUR CUSTOMERS AT EASE”. If your CUSTOMERS are happy – YOU are bound to survive.
In Subir’s words “Six Sigma is a management philosophy focused on eliminating mistakes, waste and rework”. So if the Six Sigma approach is implemented in an organization – it CAN save lot of energy of the people working out there.
Subir is very near to the philosophy of One Minute Manager when he writes “Never tell people how to do things. Tell them what you want done and they will surprise you with their ingenuity in getting there”.
Lack in the process of goal setting is the serious problem of organizations, as Larry says, “I don’t know what my boss wants, No one appreciates what I do”.
Subir has put five BIG words in the chapter called “Process Power: the five steps to Six Sigma”. The FIVE steps go like this: “DEFINE the problem, MEASURE where you stand, ANALYZE where the problem starts, IMPROVE the situation and CONTROL the new process to confirm that it’s fixed – DMAIC, or Dumb Managers Always Ignore Customers”.
Subir also favors the transparency in an organizational structure by saying, “If everyone can see who’s doing what and when, that breeds some accountability”.
Advising the organizations the way to treat customers, Subir says, “no rush, take your time. You’re important here”.
Finally, on page# 126, Subir quotes “The main thrust of Six Sigma is to reduce errors and waste in every kind of business endeavour to please customers and fatten the bottom line”.
For me (a teacher of communication skills) personally, Subir has left a way to ask the other person whether he / she has understood something without hurting his / her feelings.
The way Larry asks: “I’m curious to know if you could sum it up for me, not to test you, but to see if I got it across accurately.” ?
Thanks for the nice book review….